What is Cabin Crew Training
Thank you for making an enquiry about our Cabin Crew Member Training Course.
Representing an airline as a Cabin Crew Member is an exciting and delightful opportunity. Cabin Crew Members are ambassadors for their chosen airline and must display professionalism at all times.
On board the aircraft you are a Safety Officer, as well as a Customer Service representative.
You will be fulfilling the needs and requirements of your airline’s clientele. Your role will include all aspects of Cabin Safety, First Aid and Customer Service.
No day will be the same, exciting challenges and experiences will come your way daily.
The below criteria will be required of you:
If the above sounds like you, then a career as a Cabin Crew Member will be for you.
Here at The Academy of Aviation we offer you a full training course that is accredited by the SACAA (South African Civil Aviation Authority),we train in terms of the South Africa Civil Aviation Regulations part 141 (ATO registration ATO-CAA0125)
We provide the highest standards of Cabin Crew Member training, and have a 100% pass rate with exams written at the SACAA offices in Midrand at the end of the training course.
All training, assessments, remediation’s and moderation is conducted by qualified SACAA accredited instructors, in line with regulatory requirements.
All our training is in line with local and international standards.
All learners undergo theory and practical assessments within the training programme.
The below is required from you as an individual:
The Role of the Cabin Crew Member
The most visible aspects of a Cabin Crew Member's job may be safety demonstrations and serving refreshments to passengers, but the position actually carries a considerable amount of responsibility. A Cabin Crew Member acts as an ambassador between the airline and its customers by making passengers feel comfortable during the flight. Cabin Crew Members are also effectively the administrative staff on board the aircraft, responsible for the reporting and inventory work that keeps a flight running smoothly. Their most important duty, however, is seeing to the safety of everyone on board and the servicing.
Cabin Crew Members spend much of their in-flight time seeing too the comfort and needs of passengers. They ease frustration and help passengers to their seats and assisting with the stowing of carry-on luggage. They see to passengers' comfort in flight by distributing sleep masks or blankets, and some airlines provide headsets or magazines if requested. Cabin Crew Members will serve beverages and food to passengers and to cockpit crews. Throughout the flight, Cabin Crew Members respond to passenger requests and fulfil their needs as much as possible. At the end of the flight, the Cabin Crew Members help passengers with their carry-on luggage and exiting the plane. These duties keep a Cabin Crew Member busy, but they also help build a relationship between passengers and the airline.
The less visible responsibilities of a Cabin Crew Member are nonetheless vital to the daily functions of airline flights. They must attend flight briefings, be aware of any special passenger considerations and what to expect in-flight; no flight is exactly the same. Once on board, the Cabin Crew Member is required to check all emergency equipment and catering that is loaded and alerts the appropriate personnel in case of shortages. During flight, it is the Cabin Crew Member's responsibility to keep track of money earned from purchased food and beverages and record the sales. At the end of the flight, Cabin Crew Member’s submit reports to the airline with flight details, including any safety and medical issues encountered and the cabin's condition.
The first priority for Cabin Crew Member is seeing to the safety of every passenger on board. They are the ones providing safety demonstrations or setting up a video with safety directions to inform passengers of how to use the lifesaving devices aboard the plane. Cabin Crew Members are responsible for securing the aircraft's doors, making sure emergency equipment and exits are functioning properly. Cabin Crew Member’s secure any loose items around the cabin and check passengers for correct observance of safety procedures to prevent hazards mid-flight. Should any passenger engage in unsafe behaviour during the flight, Cabin Crew Members respond by informing the passenger of the infraction and enforcing safety procedures if necessary
In emergencies, Cabin Crew Members take the lead in aiding passengers. This may be as simple as providing reassurance during episodes of turbulence or as serious as administering first aid or evacuating passengers from the plane. Cabin Crew Members must be prepared to provide direction and instruction for emergency landings and to assist passengers out of emergency exits and with emergency equipment. Should a medical emergency occur during flight, a Cabin Crew Member assesses the condition of the passenger, performs first aid if needed and, upon landing, informs the cockpit crew of the situation. The Cabin Crew Members also report any malfunctions encountered so they may be tended to after landing.
Training Course Outline
The Cabin Crew training course is over a 7 weeks period (35 working business days), which are conducted at our premises at Lanseria International Airport
Training is conducted at our premises based at Lanseria International Airport, Lanseria, Randburg, Johannesburg.
Training Delivery Methods
All training is delivered, via:
Completion of SACAA Theory Examination
Certificates of Competency will be provided on successful completion of the various programmes
The Academy of Aviation will facilitate the processing of all Skills tests by the SACAA and collect the relevant Cabin Crew Member (CCM) Licence Inserts, on behalf of each Learner (who is the CCM Licence Holder). These will be checked to ensure accuracy before handing them over to the Learner.
The Initial Cabin Crew Training Course is conducted at a cost of R16 200.00 (Sixteen thousand two hundred rand) per person.
A 50% deposit is required upfront to secure your seat and the balance to be paid upon completion of the course.
The Course Cost includes:
The Course Cost excludes:
Training takes place over a 7 week period, training sessions will commence at 08h30 Monday to Friday and finishes at 17h00. This may however vary based on the subject, instructor, availability of aircraft, etc. It may also be necessary to request that the students be available on a Saturday, Sunday or Public Holiday to conduct practical training if required.
Our training rooms are equipped with actual aircraft equipment which enables the Learners to see as well as hold the actual equipment while training.
Learners need to abide by the Code of Conduct set out by The Academy of Aviation while attending the training. Disciplinary action will be implemented if misdemeanours are encountered, which could result in the Learner being dismissed from the training.
During the training Tea and Coffee are available during training.
Learners need to providetheir own lunch while on training.
1. Is there a Height Restriction?
This varies according to the specific airline and which aircraft type you will be operating. Usually you may not be shorter than 1.58m
2. Is there an age cut off?
No. You can fly as a Cabin Crew Member until retirement age providing you pass your annual recurrent training and meet the medical requirements, as well as the airline requirements.
3. How do I stay current? (License to be active, as it does expire, recurrent exams need to be done)
You will be required to do your recurrent training and your medicals as regularly as it is legally required according to the SACAA regulations.
4. Why do some Training Schools require a medical certificate before accepting you for Training?
The Medical certificate is required for the Cabin Crew Member licensing process. It is very wise to complete your medical examination prior to attending training as this will prevent possible financial loss to you should you be found medically unfit
5. What happens once I have completed the initial training course with your company?
Once the training course has been completed at The Academy of Aviation, and you were successful in all the components, you will then write a final SACAA examination. After completion of that and you were successful, the SACAA will issue you a license. It is then up to you to find employment with the commercial airlines or private charters, as with completing any qualification at an institution.
6. Does the Academy of Aviation find me a job?
No. The Academy of Aviation is a training organisation only and is not involved in recruitment of Cabin Crew Members. However our reputation as an ATO is held in high regard in the aviation industry, and is highly respected with their qualified Learners.
7. How difficult is the course?
There are 16 Modules to be completed over the 7 week programme and the pass mark for most of these written exams on all modules is 90%.
There are also practical assessments involved and the pass mark required is 100%
8. What are the training hours?
08h30 to 17h00 Monday to Friday
9. Is there a dress code while attending training?
Yes, we encourage our Learners to prepare for the working world of a Cabin Crew Member, which requires you to be neat and groomed at all times
10. What are the qualification required for a South African Licensed Cabin Crew Member?
A Grade 12 or NQF Level 4 certificate is not required for the licencing training course however it is normally a minimum requirement when airline operators advertise positions for cabin crew members.
How to apply?
Follow these simple steps to assist you to confirm your seat on one of our courses
We thank you for showing interest in our training programme and would welcome you to join it. If you have any further questions, please do not hesitate to contact Jeni on +2783 600 3102 or email email@example.com