Emotional intelligence or EQ is the ability to understand and manage your own emotions, and those of the people around you. People with a high degree of emotional intelligence know what they’re feeling, what theiremotions mean, and how these emotions can affect other people. “the ability to monitor one’s own and other people’s emotions, to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behavior”
This is key if you are choosing a career as a Flight Attendant or Pilot.
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